Noah was professional, knowledgeable, and extremely thorough while working on both my air ducts and chimney. He took the time to explain everything and made sure the work was done properly from start to finish.
Read on GoogleCreosote: the three stages, and when sweeping stops being enough
Creosote is not one thing. It starts as soot you can brush off and ends as a glazed layer that burns. Here is how to tell which stage is in your flue and what each one costs to deal with.

Every wood fire sends unburned fuel up the flue as smoke. The flue is cooler than the fire, so part of that smoke condenses on the walls and stays there. That deposit is creosote, and it is the reason chimneys are swept. What most homeowners do not know is that creosote comes in three stages, and only the first two are a cleaning job.
Stage one: soot
A dry, dusty, flaky layer, grey to black, that comes off with a brush. This is what a flue looks like after a season of hot fires with well-seasoned wood and a damper that was open all the way. A normal sweep removes it in under an hour and the flue is back to bare masonry.
Stage two: crust
Harder, darker, and stuck to the wall in ridges. It builds when fires burn cool or the wood is damp, which in the Hill Country usually means oak that was split last spring instead of two winters ago. Brushes alone do not always take it off. We use rotary heads with chains or steel whips, which takes longer and costs more than a plain sweep, but it still ends with a clean flue.
Stage three: glaze
Shiny, tarry, sometimes running down the wall like melted plastic. Glazed creosote is concentrated fuel. It ignites around 900 to 1100 degrees, which a normal fire reaches without trying, and a chimney fire in a glazed flue can crack a liner or set the framing behind the masonry alight. Brushing does nothing to it. The options are a chemical modifier applied over several burns to break the glaze down into something removable, or removing and replacing the liner.
How to tell which one you have
Open the damper, put a flashlight up the flue and look at the walls above the smoke chamber.
- Dusty and grey: stage one, book a normal sweep.
- Ridged, hard, matte black: stage two, say so when you call so the crew brings the right heads.
- Shiny, tacky or running: stage three, stop burning until someone with a camera has looked at the whole flue.
- You cannot see the walls at all because the damper will not open: that is its own problem, and it is usually rust from water coming down the flue.
Why it builds faster in some houses
- Unseasoned wood. Wet wood burns cool and smokes, and smoke is what condenses.
- Slow, banked fires, especially overnight burns in a wood stove.
- An oversized flue for the firebox, which lets smoke cool too fast on the way up.
- An exterior chimney on the north wall of the house, which is colder than one running through the middle.
- A fireplace used ten evenings a year: a season of light use with a cold flue can still leave a crust.
What we do on a sweep
We drop cloths first, then sweep the flue, the smoke chamber and the firebox, vacuum everything out, and photograph the flue before and after, so you see the stage you were at rather than take our word for it. If we find stage three, we say so on the spot and quote the real fix instead of sweeping it and calling it done. Our owner is a CSIA Certified Chimney Sweep, and the inspection that comes before all of this is free.
Reviews From Hill
Country Homeowners
See what Air Duct Busters customers have shared about the work completed, their experience with our team, and the service they received.
We used Air Duct Busters for a chimney inspection and cleaning. Noah contacted us with his expected time of arrival. He was on time, pleasant, courteous and knowledgeable. He explained what he looks for in an inspection.
Read on GoogleThese guys were amazing! In 35 minutes they diagnosed safety issues, did the cleaning and gave me all my options for making fixes. Will definitely be calling them again!
Read on GoogleHad Noah come and inspect and clean chimney. Provided details and explained process and educated on potential hazards. Great job thank you!
Read on GoogleShort reads from the crew: what we find in Hill Country homes, what it costs, and what to do about it.

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Find Out What Is in Your Ducts. Free, With Photos.
Leave a number and we call you back within the hour to set a window. The inspection costs nothing and you decide afterwards.